NFDA’s Arranger Training provides a practical 5-point arrangement partnership method to effectively present and establish the value of the funeral, the value of the funeral director, and the value of a funeral home team with the families they serve. Attendees revitalize their interview techniques and learn how to use a proven, rigorous discovery process to understand what is important to families and to use those insights to creatively design meaningful services that honor the dead and help the living as they begin their grief journeys. Attendees use NFDA’s comprehensive Arranger Training Workbook as a resource. • Knowing the Community and Client • Family Dynamics • Grief and Bereavement • Communication Skills • Attentive Listening • Meeting Creative Challenges • Product and Service Knowledge • Ethics, Compliance, and Liability • Securing the Account

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